Frequently Asked Questions
Everything you need to know about your Aula gaming experience.
Are Aula mechanical keyboards compatible with both Windows and Mac?
Yes, our keyboards are designed to be plug-and-play with Windows, macOS, and Linux, though some shortcut keys may vary depending on the operating system.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.
What is your return policy for gaming peripherals?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.
Do Aula keyboards come with a manufacturer warranty?
Every Aula keyboard includes a 12-month limited warranty covering manufacturing defects and hardware failures under normal use.
How can I customize the RGB lighting on my keyboard?
You can customize lighting effects directly using on-board hardware shortcuts (Fn + specific keys) or by downloading the official Aula driver software from our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.